Preparing For Your Appointment

Professional Review (Distant/Virtual Care) Appointment Information -


- In order for a veterinarian to diagnose, treat, or prescribe interventions for your pet, a valid Veterinarian-Client-Patient-Relationship (VCPR) must exist, which is only established through a physical exam of your pet. Therefore, any recommendations or suggestions Dr. Pope will make following a thorough medical record review must be sent to your veterinarian, as they hold the valid VCPR.



- Once a thorough review of your pet’s medical records is performed, our office will call to collect payment for your review (see below for pricing).


- A complete written report including suggestions and recommendations as well as answers to any submitted questions will be made available to you, as well as your treating veterinarian, including supplemental handouts and documents as necessary.


- Dr. Pope will make herself available to treating veterinarians for any questions they may have following receipt of the written report.


- Any recommended products will be available for purchase through our online apothecary; ThePetFarmacy.com. Those requiring prescriptions or specific dosing suggestions will be facilitated through your treating veterinarian and require written permission.

- Specific questions regarding treatment, dosing, and patient care must be directed to your treating veterinarian, as they understand any specific needs of your pet.

- As many of these cases are very complicated with multilevel treatment plan recommendations, Dr. Pope can make herself available to you for a phone call only once a professional medical review has been completed to discuss additional questions (see below for pricing). 



Pricing
Professional Medical Record Review - $500/hr

-Typical reviews take 75-90 minutes ($625-$750) based on complexity of medical records, organization and completeness of submitted Patient Information and Health History forms, as well as additional questions submitted by the owner.

- Your deposit of $150 will be applied to the final cost of the medical record review unless the Cancellation Policy is otherwise voided (see below).

After reviewing your pets’ medical records, Dr. Pope may have follow-up questions. A complete approach requires evaluating all aspects of your pet’s disease state, especially in complicated cases. This type of treatment will take time and may require follow-up appointments and ongoing care. Your pets care plan will be tiered and will require ongoing conversations and changes. This consultation is only the first step in your pet’s integrative treatment journey.



Follow-up Information

- Once instituting your pet’s integrative treatment protocol with your treating veterinarian, changes and follow-ups may be needed as you move forward treating your pet’s condition. Additional formal reviews of ongoing medical records and questions can be performed to assist you in your pet’s care, which will continue to be sent to your treating veterinarian.

- Pricing will remain the same as above for formal written reviews.

- Correspondence with your treating veterinarian via telephone is complimentary as a professional courtesy.



A Follow-Up phone call with Dr. Pope may be suggested after the initial review is completed.

- Pricing is as follows:

- Phone Recheck Assessment 15 minutes - $85

- Phone Recheck Assessment 20 minutes - $115

- Phone Recheck Assessment 30 minutes - $175

- Phone Recheck Assessment 45 minutes - $225



Integrative Diet Plans

Dr. Pope works with a boarded veterinary nutritionist to create customized, home-cooked diet plans specially formulated for your pets' needs.

- Our office collects a flat fee of $75 for this service.

- There is an additional fee from our veterinary nutritionist depending on the plan you would like.

- Basic Meal Plan including 2 proteins and 2 carbohydrates - $210

- Complex Meal Plan including 3 proteins and 3 carbohydrates - $270

These appointments are great for patients who are located too far from the practice to see Dr. Pope in person. Facilitating veterinarians are expected to play an active role in facilitating the recommended treatments, and it is very helpful when veterinarians are holistically trained. Please be advised that many veterinarians refer patients for these appointments, though this is not the best option for every client and patient. Please read our policies carefully as we are not like other veterinary practices and operate very differently from what most pet parents are used to.


In-Person Appointment Information
- Please arrive 10 minutes prior to your scheduled appointment time to ensure an on-time start.
- Our address is: 252 Broad Street, Suite 3, Red Bank, NJ 07701. We are located less than 3 miles from the Garden State Parkway, Red Bank/Lincroft exit 109. Ample parking is available in an off-street parking lot outside of our practice which is located on the first floor.
- Please TEXT our office at 732-520-2445 once you have arrived for curbside check-in and abide by the COVID-19 Policies below.


-Pricing

Integrative Consultation - $499 (60-90 minutes)
-Additional procedures, diagnostics, acupuncture treatments, laser therapy, diet formulations and supplements are not included

Recheck Assessments
- In-person - $145
-Telehealth:
-15 minutes - $85
-20 minutes - $115
-30 minutes - $175
-45 minutes - $225
- Acupuncture - $160
- Laser Therapy
-Single Treatment - $60
-Package of Six - $324
-Package of Ten - $510
-Diet Formulation - $75

*A detailed summary of typical treatment costs as well as supplement prices can be provided upon request.



Consultation Checklist
-Please bring all items with you to your appointment!
-A list of all questions you have for Dr. Pope.
-Every client should come prepared with their top goals and questions regarding your pet’s condition, as you will be asked for active participation in ultimately deciding what your pet’s treatment plan is going to look like.
-Pen and Paper for note-taking.
-If you forget, just ask our Client Service Representative upon arrival!
-All supplements and medications for Dr. Pope to review.
-Physical bottles are necessary to confirm specific details that may not be included on your intake forms, including taste, smell, or ingredients
-Any additional medical records that may have occurred after the time of scheduling the consultation. Records are requested immediately following consultation scheduling and therefore any visits during the time following scheduling the consultation will not be obtained.
- Your ability to be open-minded and empowered to make the best choices for your pet's treatment plan!
- Your pet!
- A physical exam is required for Dr. Pope to have a valid relationship to treat your pet. Stool and urine samples are not needed unless otherwise directed

Practice Policies
Business Hours
Mon: 9AM-5PM, Tue: 9AM-7PM, Wed: 9AM-7PM, Thu: 9AM-5PM, Fri: 9AM-12PM. We are closed weekends and major holidays, as well as intermittently during professional development. *Hours are subject to change*
Dr. Pope sees appointments on Tuesdays and Wednesdays. She is available for messages Monday to Thursdays only.

Appointments
Cancellations: An advance cancellation policy allows us to accommodate patients with critical needs as well as those receiving routine care. I understand that if I cancel or reschedule an appointment with less than 24 business hours for recheck assessments or 72 business hours for consultations/professional reviews I will be charged a fee ($35 for reassessment, full deposit for consultation/review). I also understand that appointment reminders are a courtesy and will be sent by email and text message. ***A PHONE CALL IS REQUIRED TO CANCEL, CHANGE OR RESCHEDULE ALL APPOINTMENTS***

Supplements & Products
All supplements and products are available for purchase through our online apothecary: thepetfarmacy.com. For any prescription formulas, your treating veterinarian will be required to complete a prescription authorization.


Returns
Personalized tinctures, creams, herbal formulations and essential oils cannot be returned. Unopened prepackaged containers and standard bulk herbs can be returned for a full refund minus a 10% restocking fee. The cost of return shipping will not be refunded.


Payment
Payment is due at the time that services are rendered. We accept Visa, MasterCard, American Express, Discover, cash, check and Care Credit. There is a $35 processing fee for returned checks. Accounts not paid within 30 days are subject to a 1.5% monthly finance charge.


Services Not Available
Our practice is focused on holistic and integrative treatments. We do not offer surgery, x-rays, ultrasounds, vaccines, conventional medications, hospitalizations, biopsies, radiation therapy, euthanasia, or emergency care. All patients should maintain their relationship with a primary care veterinarian, as well as an emergency hospital, in the event these services are needed.


Medical Records
Medical records will be obtained by our staff. At the time of scheduling, please make sure we have information on ALL veterinary practices that have previously evaluated your pet. If we are missing any records 7 days prior to your pet’s appointment, we will reach out to you asking to help in facilitation. Records not received 72 business hours prior to the scheduled appointment will not be reviewed at the time of the appointment.


Email Policy
Email is to be used for office staff communication only. Dr. Pope is unable to answer medical questions via email due to the sheer volume of requests as well as the complicated nature of her patients. Any follow-up questions can be performed as additional medical record reviews or through a phone call between Dr. Pope and your primary treating veterinarian.


Referrals & Reviews
Your referral is our best compliment! When any new client provides your name at the time of initial consultation, you will be sent a $20 ‘Thank You’ to use on products and services at your next visit!

By singing below, I certify that I have read and received a copy of these practice policies.

Informed Consent Statement

Dr. Kendra Pope, LLC, in addition to the use of conventional veterinary treatments, also utilizes treatments that are sometimes classified as alternative, complementary, and/or integrative therapies. These therapies include but are not limited to: herbal and botanical substances, nutritional supplements, IV vitamins, and nutrient therapies, and acupuncture. Some of these treatment techniques, as employed by Dr. Kendra Pope, LLC, are specifically designed for use in animals that are critically ill, non-responsive to conventional treatments and others have sometimes been deemed as hopeless.



Such alternative and/or integrative treatments are chosen, recommended, and/or administered to an animal when Dr. Kendra Pope, LLC believes that they have the potential to be efficacious in the treatment of an animal’s health problem. However, this is not a guarantee that the chosen medication or treatment will be effective in treating a specific animal’s problem. Additionally, as with all medications and treatments, there is always a chance for potential side effects. While adverse side effects are rare and every effort is made to minimize them, individual animals may not be able to tolerate the prescribed medication and/or treatment.



I acknowledge that I have read the above statement and understand it. As the legal owner and/or responsible agent for the animal described below, I grant you my consent to receive, prescribe for, and/or treat this animal, including the use of modalities and substances which may be considered to be alternative, complementary, and/or integrative. I recognize that recommendations and/or treatments are not guaranteed to cure or improve the health of my animal.



I expect this Practice to use all reasonable precautions against the injury or death of my animal, but I assume all risks associated with the treatment of my pet and release the Practice and officers, directors, affiliates, employees, agents, insurers, and stockholders of the Practice (collectively, the “Releasees”) from all liability and waive any and all claims, including but not limited to injury or death to my pet or damage to personal property, against Releasees in connection with or arising out of the Practice’s treatment of my pet as described herein.

COVID-19 Policies

Based on the current CDC recommendations and guidelines, in order to protect our staff, clients, and patients, we will be practicing curbside check-in services effective March 2020 until further notice. We will keep our clients up to date with any changes as they occur. Thank you for your understanding and cooperation during this trying time.
Curbside Service Policy


Arrival: Please remain in your car and text our office to check-in. 


Patient Admission: A technician will meet you in the parking lot to bring your pet inside for their appointment. The doctor will then proceed to examine your pet inside of the practice and call you to discuss their findings and recommended treatment plan.


Check Out: Upon completion of the visit, a client service representative will call you to collect payment and schedule further appointments. After check-out is complete, the technician will bring you your pet, invoice, and any recommended supplements or products.


Cancellations: An advance cancellation policy allows us to accommodate patients with critical needs as well as those receiving routine care. I understand that if I cancel or reschedule an appointment with less than 24 business hours for recheck assessments or 72 business hours for consultations notice, I will be charged a fee ($35 for reassessment, deposit for consultation). I also understand that appointment reminders are a courtesy and will be sent by email message and text message.


Before your appointment, if you have determined that you or your pet have been exposed to or have symptoms of COVID-19, we appreciate you adhering to the above-mentioned cancellation policy and we ask that you reschedule your appointment to two weeks post-exposure or start of symptoms. Cancellations that do not adhere to the cancellation policy will be subject to the cancellation fee. Existing clients can be offered a telemedicine visit.

Courtesy


We strive to create a safe and comfortable environment for you and your pet.

-Dogs must be kept on a leash at all times.

-We will use our leash to walk your dog into the practice.

-Cat must be in appropriate carriers.

-Owners must remain in their car or outside of the practice.

-Please have your cell phone available so the doctor and technician can reach you and communicate with you during the visit.

-Please do not leave the parking lot unless otherwise directed by our staff. If you need to leave to run an errand, etc., please inform us before doing so to ensure we have the space available to house your pet during that time.

-Please be patient; increased wait times occur due to curbside service procedure.

Practice Restroom Use

-
Clients are permitted to use the practice’s restroom if necessary while waiting for their pet.

-Upon request, one client may enter the practice at a time.

-A mask must be worn, covering the mouth and nose, the entire time you are in the practice.

-Please call our front desk to ensure it is safe to enter when restroom use is required.

During this trying time, tensions and times of stress are high for everyone. We empathize with all of you as we navigate our new normal. We also want to take this time to remind everyone about our mutual respect policy, which will allow our practice to continue caring for your pet in the highest level possible while also assisting you when making difficult treatment decisions related to your pet’s care. As many of our patients are facing serious life-threatening conditions, we treat every patient and client concern with the upmost priority. In order to effectively answer and respond to all concerns, there are certain protocols that need to be followed to ensure a timely response and fairness to all patients and clients, as well as our staff.

o All voice mail messages will be returned the same day (if received during business hours) or the next business day (if left after business hours).

o Repeated calls cannot be prioritized due to our small staff size. Messages are checked multiple times throughout the day, so please leave a clear and concise message and we will return your call as soon as we are available.

o We do not provide emergency services at our practice. If your pet is facing a life-threatening emergency or you are concerned, please take your pet to the nearest emergency facility or to your primary care veterinarian.

o Refills require 48-72 hours for processing. Please leave ample time (1 week recommended of remaining herbs and supplements) for processing and shipping of supplements. Expedited/overnight shipping cannot be promised or guaranteed.

o All refills are now being processed via our online pharmacy, ThePetFarmacy.com.

o Informing us of all visits with other veterinarians PRIOR to your upcoming appointments will allow us the opportunity to obtain medical records. Even when you are told medical records will be sent, miscommunications can happen. Please confirm WITH OUR PRACTICE that records were received.

o We are always striving to provide you with the compassion, care and attention you and your pet deserve. We will always do our best to assist you and help you in any way we can. Yelling, rude comments, and profanity will not be tolerated. We will always respect you and expect the same respect in return.

o Together, we are all a team, with the most important players being our pet parents. As such, we rely on one another for the success of your pet’s treatment. At the practice we work hard to be organized, timely and conscientious of the energy it takes you to institute an integrative treatment plan. Utilizing notebooks or journals to take notes at each appointment, ensure all questions are answered during appointment times, timely arrivals for appointments, and referring to all paperwork and handouts provided will enhance communication and empower our owners to make the best decisions possible!

o If at any time the practice is not meeting the needs of you or your pet, please do not hesitate to speak with us. Our approach to patient care is very different from traditional veterinary practices and we whole heartedly understand this may not be the best fit for everyone. We will be sure to assist you in finding a holistic practitioner that will be better suited for you and your family, as there are many trusted colleagues we are glad to recommend. We are happy to work together to ensure everyone has what they need to move forward in this journey toward health.